They Refused. Now What?
Public bodies love to say no. They will often cite "Commercial Sensitivity" or "Vexatious Request". Do not accept this.
- Internal Review: Demand an internal review. Often a senior officer will overturn the refusal because the first decision was lazy.
- ICO Complaint: If they still refuse, complain to the Information Commissioner's Office (ICO). It's free and they have the power to force disclosure.
Pro Tip: The Meta-Request
If you don't know what to ask for, ask for the index or file list first.
"Please provide a list of all files in folder X" is cheap and easy for them. Once you have the list, you can pick the specific juicy documents you want, avoiding the cost limit.